Refund policy

We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing your order.

Returns

(Damaged, Defective, or Incorrect Items)

All products are handcrafted to order. Therefore, we do not accept returns or offer refunds unless the product has a defect resulting from an error on our part.

For defective products, we will cover all costs associated with the return, exchange, or refund.

To request a return, exchange, or refund for a defective product, please contact us by email within seven days of receiving your order. The original product tag must remain attached.

Returns, refunds, or exchanges that have not been arranged with us in advance may be declined, and the customer will be responsible for any shipping costs incurred.

This policy does not affect your statutory rights under applicable consumer protection laws.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us immediately at datkmade@gmail.com with your order details and photographs of the item.

Return Address:

diatheke

Email / datkmade@gmail.com
Business Address / 1F, 101ho, 2047-1, Nambusunhwan-ro, Dongjak-gu, Seoul, Republic of Korea (ZIP : 07024)
Business Phone Number / (+82) 10-5014-2444

Handmade Jewelry

Our jewelry is individually handcrafted. Due to the nature of the handmade process, slight variations in shape, texture, surface, or finish may occur.

These natural variations are part of the character of handmade jewelry and are not considered defects.

Ring Size

Please carefully check your ring size before placing an order.

Returns due to an incorrect size selection may be accepted only if the item meets all of our return conditions. Return shipping costs for size-related returns are the responsibility of the customer.

If resizing is available for a particular design, please contact us at datkmade@gmail.com.

Custom & Personalized Orders

Customized, personalized, engraved, made-to-order, or specially modified items cannot be returned or exchanged, unless the item arrives damaged, defective, or different from what was ordered.

Return Shipping

Unless the item is damaged, defective, or incorrect due to our error, return shipping costs are the responsibility of the customer.

For international returns, we strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless the return is due to our error.

International Duties & Taxes

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless otherwise stated at checkout.

Customs duties, taxes, and other import-related charges paid by the customer are generally non-refundable by us. Please contact your local customs authority regarding any possible refund of import charges.

Exchanges

We do not offer direct exchanges.

If you would like a different item or size, please return the original item in accordance with this policy and place a new order once your return has been accepted.

European Union — 14-Day Right of Withdrawal

If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.

Returned items must be unworn, unused, and in their original condition and packaging, with proof of purchase.

This right does not apply where an exception under applicable law applies, including certain goods made to the consumer's specifications or clearly personalized.

To be eligible for a return, the item must be:

Unworn, unused, and in its original condition
Free from scratches, damage, stains, or other signs of wear
The original product tag must remain attached.
Returned with all original packaging and included items
Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.

Original shipping charges, return shipping costs, customs duties, taxes, and other import-related charges are not refundable unless required by applicable law or the return is due to our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at datkmade@gmail.com.